HeartMates Fraud Policy verifies every user’s email, and also ensures that every user profile undergoes basic screening.

While we do our best to identify and delete inappropriate profiles, some users might deliberately enter incorrect information, misrepresent themselves and get their profiles live on site.

We help our users discover the best matches but it is in the interests of a user to use their best judgment to assess another person’s genuineness and interest in marriage.

We strongly recommend all our members to beware of the following:

1. If some members seems to have entered false, incorrect information about their education, profession, income, family etc.

2. If some members of ask you for personal favors like transportation of goods, deposit of funds on their behalf, lend them some money etc.

3. Interacting with fake/copy sites of Many sites have a similar appearance as but they are not in any way related or affiliated to
Representatives from these fake sites may reach out to users to get membership fee

4. Unknown callers pretending to call from the team asking for your user id’s and passwords to login to your account. Please note that never asks you for user password information either on phone or in person. You are asked to never share your login details with anyone

In case you face any of the above stated situations or come across a probable fake profile, immediately notify us on

Once again, keep the following points in mind when interacting with other members and representatives from

1. Never share your account information (user id, password) with anyone

2. Never share your financial details like bank account number, online banking credentials, credit card details etc.

3. Do a thorough background research about the person you wish to proceed ahead with

4. Beware of fake sites. Ensure that you access and pay money online on site only.

5. Notify customer support team immediately on if you suspect something is not genuine about any profile or a representative reaching out to you to assist Police / Statutory Investigation Agency will endeavour to provide all possible assistance to the Police (Cyber Crime Investigation Cell) or any other statutory investigation agency to tackle fraudulent users of, on being specifically instructed by the said authorities to do so.

To report fraud or misuse, write to us giving full details of your case.